Navigator helps mid to large-size companies resolve immediate pain points in a self-funding way while developing the organizational discipline for continuous improvement. Using tools such as the Balanced Scorecard, Lean Six Sigma and Activity Based Costing our senior practitioners work with and through our client’s associates to reduce costs, eliminate waste, improve customer satisfaction, and increase earnings. By using short-term wins as learning labs and allowing people to develop their own solutions we transfer knowledge, are always self-funding and succeed where others fail.
We will deliver measurably positive, self-funding results in months, not years
The only solutions people will support are those they develop for themselves
Without strong executive leadership and effective governance the obstructionists win
Appropriate conflict is healthy and to be expected. It is to be facilitated, not avoided
Look for the best IN people. Expect the best FROM people
When incompetence and insubordination are not addressed, everyone loses
Customers and their associates are our partners. We win or lose together
Our expectation is to exceed expectations, every time
Our Philosphy is to use short-term wins to create long-term results
"Most people don't get excited about solutions that take 2-5 years to show results. They do get excited about the pain they feel. The proper way to enroll the organiazation in change is to resolve immediate pain points in a self-funding way, then use the learning to tackle larger challenges.
Navigator's approach to change management is fundamentally different from many consultancies. Rather than deploying large teams of junior advisors to document the "as-is" state and make recommendations, Navigator's senior practitioners partner with executives, functional leaders and subject matter experts as they develop THEIR OWN solutions.
Our replicable and sustainable model for change governance enables companies to resolve today's challenges, then use the learning to tackle tomorrows opportunities as well. This holds down costs, engages people in their own solutions, and transfers the skills to continue making improvements after Navigator is gone."
